Visitor
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1 Message
Activated Virtual Prepaid Card Not Working
Hello,
I’m having trouble getting my virtual card to work as I try to use it on Doordash or Instacart. I believe it is activated, my name appears on the front. I have attempted to use via Apple Pay and entering manually. It gets declined each time. I have called the support number multiple times but essentially all that is doing is confirming that my balance is $200 and basically the card should be good to go. What more needs to be done on my end?
Thank you!
XfinityThomasA
Official Employee
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2.9K Messages
5 months ago
Hello, and thank you so much for reaching out about your prepaid card, user_s9bo7t. I understand how important it is to have access to your funds, and I am here to help you get things working smoothly. To start, please make sure your card has been successfully activated. Sometimes, revisiting the activation steps can resolve the issue. Additionally, it's a good idea to double-check that the service or merchant you're trying to use accepts prepaid cards, as this can sometimes be the curveball. If you've already tried these steps and are still having trouble, please don’t hesitate to reach out again. We're more than happy to assist further and ensure everything gets sorted out for you.
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user_59t7oz
Visitor
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1 Message
1 month ago
I am having the same problem. Unable to use my virtual card, since July. can you please send me a plastic card that I can actually hold in my hands. I am 84 yrs old and would rather have a plastic card.
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