Activated Diamond Member Access to Peacock But NO ACCESS!

Thank you for reaching out. Xfinity and Peacock have been working to improve the activation experience. Please try the following steps to see if you can access Peacock Premium. 

 

Restart the activation steps from the beginning: 

Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ 

Check for an "Activate Now" on the banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears;  if the banner does not appear, the Xfinity Membership reward may already be activated.

If the banner was clicked, you should be navigated to the Peacock website to continue activation. 

You will then be prompted to enter your email and password associated with your Peacock account. Once logged in, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  

 

If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 

Go to https://www.peacocktv.com/ and click “Sign In” 

Enter your email address and password associated with your Peacock account. This may be the same login as Xfinity; it may not be. If you have multiple email addresses, please try them all.

Once logged in, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00