Thanks for connecting with us here in our community, @user_gsvcl3, about activating your Xumo box. You have reached the right team for assistance.
-First, you need to activate your Xfinity Internet service using the Xfinity app if it is not already activated. -Before setting up your Xumo Stream Box, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device. Connect the HDMI cable from your TV to your Xumo Stream Box.
-Turn on your TV using your TV's remote and choose the correct HDMI input from the TV menu. Note: When looking at the back of the device, the HDMI port is the largest port, or the second port from the right. -Plug the power adapter into an electrical outlet and connect the other end to your Xumo Stream Box. Note: When looking at the back of the device, the power supply is the smallest port, or the first port from the right. -Once the power indicator lights up (on the top of the device, towards the front), you’re ready to go! -Only use the supplied power adapter, and avoid outlets controlled by dimmers. -Your XR100 remote comes installed with two AA batteries. -Remove the plastic tab from the back of the remote (by pulling the tab towards the top of the remote) and wait for on-screen instructions. -Make sure you’re within ten feet of your Xumo Stream Box and your XR100 remote is aimed directly at the front of it.
-Select your language.
-Make sure you’re pointing the XR100 remote directly at the front of the Xumo Stream Box.
Note: If your remote isn’t working, and you get stuck on the language selection, you might need to unpair your remote from a previous TV device.
-You’ll be asked if you’d like to continue using voice guidance.
-Message: "Would you like to continue with voice guidance? Voice guidance is a screen reader for your TV. It reads out information as you navigate menus, TV guides and on-screen messages. You can change this any time in Settings."
-If you choose Yes continue, all the following activation instructions will be spoken to you.
-If you choose No turn off, you’ll go through the visuals shown below.
-Next, you’ll need to connect your Xumo Stream Box to the internet. Select how you’d like to connect (WiFi using password, WiFi using WPS, or Ethernet cable); or select Skip & set up later if you’d prefer to connect later.
-Follow the prompts to connect to the internet. Once connected, you’ll see a message that the software is updating. This may take a few seconds.
-Next, connect the XR100 remote to the Xumo Stream Box to control your TV’s volume and switch the device on and off. Select Yes to continue.
-Next, you’ll need to link your account to your Xumo Stream Box. The name on your account should appear on-screen. To confirm this is your account, select This is me.
-Confirming your name also indicates your acceptance of our terms and conditions, which can be found on tv.xumo.com.
-If the name on-screen is not the name on your Xumo account, click This isn’t me.
-If you’d prefer to connect your account later, select Skip & set up later.
-Next, take a minute to read over our Xfinity Privacy Policy. If you agree with the Privacy Policy, select Accept.
-To further confirm your account, enter your four-digit PIN. This should be the last four digits of the primary phone number on your account,* unless you’ve changed it.
-You’ll see a message that we’re checking your account status. This may take a couple seconds.
-Choose where your Xumo Stream Box is located within your home to make it easier to discover.
-Next, select your location so that your Xumo Stream Box displays the correct time. You can always change this later in Settings.
-Next, take a minute to personalize the apps you’d like to see on your Xumo Stream Box home screen. You can always change this later in Settings.
-Next, you’ll see the Xumo Stream Box home page. Enjoy access to your favorite streaming apps, search using the voice remote, experience new features such as personal profiles, improved TV guides, and more!
XfinityLinda
Official Employee
•
1.7K Messages
4 months ago
Thanks for connecting with us here in our community, @user_gsvcl3, about activating your Xumo box. You have reached the right team for assistance.
-First, you need to activate your Xfinity Internet service using the Xfinity app if it is not already activated.
-Before setting up your Xumo Stream Box, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device.
Connect the HDMI cable from your TV to your Xumo Stream Box.
-Turn on your TV using your TV's remote and choose the correct HDMI input from the TV menu.
Note: When looking at the back of the device, the HDMI port is the largest port, or the second port from the right.
-Plug the power adapter into an electrical outlet and connect the other end to your Xumo Stream Box.
Note: When looking at the back of the device, the power supply is the smallest port, or the first port from the right.
-Once the power indicator lights up (on the top of the device, towards the front), you’re ready to go!
-Only use the supplied power adapter, and avoid outlets controlled by dimmers.
-Your XR100 remote comes installed with two AA batteries.
-Remove the plastic tab from the back of the remote (by pulling the tab towards the top of the remote) and wait for on-screen instructions.
-Make sure you’re within ten feet of your Xumo Stream Box and your XR100 remote is aimed directly at the front of it.
-Select your language.
-Make sure you’re pointing the XR100 remote directly at the front of the Xumo Stream Box.
Note: If your remote isn’t working, and you get stuck on the language selection, you might need to unpair your remote from a previous TV device.
-You’ll be asked if you’d like to continue using voice guidance.
-Message: "Would you like to continue with voice guidance? Voice guidance is a screen reader for your TV. It reads out information as you navigate menus, TV guides and on-screen messages. You can change this any time in Settings."
-If you choose Yes continue, all the following activation instructions will be spoken to you.
-If you choose No turn off, you’ll go through the visuals shown below.
-Next, you’ll need to connect your Xumo Stream Box to the internet. Select how you’d like to connect (WiFi using password, WiFi using WPS, or Ethernet cable); or select Skip & set up later if you’d prefer to connect later.
-Follow the prompts to connect to the internet. Once connected, you’ll see a message that the software is updating. This may take a few seconds.
-Next, connect the XR100 remote to the Xumo Stream Box to control your TV’s volume and switch the device on and off. Select Yes to continue.
-Next, you’ll need to link your account to your Xumo Stream Box. The name on your account should appear on-screen. To confirm this is your account, select This is me.
-Confirming your name also indicates your acceptance of our terms and conditions, which can be found on tv.xumo.com.
-If the name on-screen is not the name on your Xumo account, click This isn’t me.
-If you’d prefer to connect your account later, select Skip & set up later.
-Next, take a minute to read over our Xfinity Privacy Policy. If you agree with the Privacy Policy, select Accept.
-To further confirm your account, enter your four-digit PIN. This should be the last four digits of the primary phone number on your account,* unless you’ve changed it.
*To view or change the primary phone number on your account, visit Update your Xfinity account contact information and preferences.
-You’ll see a message that we’re checking your account status. This may take a couple seconds.
-Choose where your Xumo Stream Box is located within your home to make it easier to discover.
-Next, select your location so that your Xumo Stream Box displays the correct time. You can always change this later in Settings.
-Next, take a minute to personalize the apps you’d like to see on your Xumo Stream Box home screen. You can always change this later in Settings.
-Next, you’ll see the Xumo Stream Box home page. Enjoy access to your favorite streaming apps, search using the voice remote, experience new features such as personal profiles, improved TV guides, and more!
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