Visitor
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1 Message
Activate without app
My phone is from Canada, and you have it so that I cannot download the app from the Google Play store as a result. Everything I attempt to do to activate my modem pushes me to the app. How do I activate my modem without using the app?
XfinitySean
Official Employee
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383 Messages
6 hours ago
Hey there user_9jqtpg, thanks for reaching out over our community forums! I'm sorry that the app isn't available on your phone. Our team would be more than happy to see if we can help activate your modem on our end! Please send us a direct message with your full name, name on the account (if different) and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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