New Poster
•
2 Messages
Activate service
My service was supposed to be moved yesterday, but the new address isnot associated with my app and I cannot activate it
New Poster
•
2 Messages
My service was supposed to be moved yesterday, but the new address isnot associated with my app and I cannot activate it
XfinityPaula
Official Employee
•
1.4K Messages
9 months ago
Good morning @lacey525 Thank you for reaching out to us, I'm sorry for the delay. I'm sure with moving you have a lot going on. I would love to help out and make sure that you have your Xfinity ID moved over to your new account as well and that we have the services activated.
The ID may not have moved over with the transfer, I think that may be the issue, no worries, we can fix it.
Please send us a direct message with your name and new service address along with your previous address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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