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user_mvs2io
1st Topic

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1 Message

Tuesday, November 4th, 2025 3:55 PM

Activate Peacock Premium

Hello,

I have been trying to activate my Peacock Premium since I started service a couple of months ago. Every time I try I receive an error that says something unexpected happened. This is immediately after clicking Activate on the yoursubscriptions page. This happens on my phone, in app and web, and on pc. 

I reached out to customer service via chat and they were unable to resolve. They escalated to the "Advanced Peacock Team" however they were somehow less helpful than the chat rep. They just sent me an article on how to delete Xfinity emails instead of attempting to resolve my issue in any way. Any insight or assistance on this issue would be greatly appreciated. I just want to activate my Peacock Premium. 

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Updated 

1 month ago

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XfinityRichard

Official Employee

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2.7K Messages

1 month ago

Hi there, @user_mvs2io Thank you for reaching out. I’m really sorry you’ve had to deal with all of that  it’s incredibly frustrating to keep hitting the same error no matter which device you use, especially after waiting months to activate your Peacock Premium. You’ve done everything right by reaching out for help. You came to the right place for assistance. Can you please DM me your full first and last name along with the full service address so we can look further into this issue.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_uzear9

Visitor

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2 Messages

1 month ago

Im having the same issue and am totally [Edit: Language] with both xfinity and peacock. Looking to change service to some other phone/internet provider.

(edited)

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XfinityMartyR

Official Employee

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2.8K Messages

 

user_uzear9 Thank you for reaching out! I would recommend following these instructions to activate your included Peacock Premium subscription:
 

Peacock Premium Activation Steps
1. Go to the Dedicated Xfinity Activation Page:
Open a web browser (not the Peacock app) and visit: xfinity.com/activate-peacock

2. Sign In with Your Primary Xfinity ID:
You must log in using the primary Xfinity username and password attached to your billing account.

3. Click the Activation Prompt:
Once logged in, look for and click the banner or button that says "Activate Peacock Premium." This is the crucial step that triggers the linkage.

4. Complete the Sign-Up on Peacock's Site:
You will be automatically redirected to the Peacock website.

* If you do NOT have a Peacock account, create one now with a new email and password.

* If you already have a Peacock account, sign in with your existing Peacock credentials. This will successfully link the account and convert it to the Premium tier covered by Xfinity.

 

If you currently have a separate, paid subscription with Peacock (one you pay for directly), you must cancel that paid subscription and wait until its expiration date before you can successfully link it to your free Xfinity entitlement. Trying to link a currently paid account will often result in an error.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_ybmjzh

Visitor

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1 Message

1 month ago

Having the same issues!! 

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XfinityGabriel

Official Employee

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2.9K Messages

 

user_ybmjzh, Oh no! Thanks for reaching out about this. Do you subscribe to Gig internet service and are trying to redeem the free 2 year Peacock Premium subscription? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Gwen1061

Visitor

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2 Messages

@XfinityGabriel​ can you help me activate peacock premium 

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1 month ago

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Gwen1061

Visitor

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2 Messages

1 month ago

I been trying to activate peacock premium on xuma box but I can't 

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XfinityMatthew

Official Employee

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1.2K Messages

@Gwen1061 I am sorry to hear you have been having issues activating the Peacock service. Are you using the email link that was sent to the email on file? Are you getting any specific errors when trying to activate?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_uzear9

Visitor

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2 Messages

As i have the same problem to re-iterate. I had a login to peacock but no subscription. I followed the Xfinity link to peacock and clicked activate. It says it sent me an email but never got it so now if i try again i get logged into peacock but it says You are not currently subscribed.

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1 month ago

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XfinityMarcus

Official Employee

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2K Messages

user_uzear9 That additional information is greatly appreciated, I would like to take a closer look at our options to assist you on my end. Can you confirm for me your full name and complete service address in a direct message? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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1 month ago

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