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user_0ayr8i
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Tuesday, July 30th, 2024 8:23 PM

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Activate Peacock Premium offer showing as "not eligible"

I recently received an email telling me I am now eligible for peacocktv through xfinity. However, when I click the link in the email (xfinity.com/activate-peacock), I am told I am not eligible for peacock premium. I should be eligible since I am a platinum rewards member (Peacock Premium promotional offers overview - Xfinity Support). 

How can I activate peacocktv? 

Question

 • 

Updated 

9 months ago

227

1

XfinityAmandaB

Official Employee

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2.1K Messages

9 months ago

 

user_0ayr8i Thank you so much for your post for help with your Peacock offer. I have seen this error a few times. This error most of the time happens due to an incorrect ID being entered. Only the primary user ID would be connected to your Peacock offer. To make sure you are using the ID and to formally redeem your Rewards offer you can use these steps:

To redeem your offer from the Xfinity Rewards website:

  1. Log in to your Xfinity Rewards account.
  2. Click on the reward titled Get Peacock Premium at no extra cost.
  3. Choose Get This Reward and follow the steps provided.
  4. You’ll then receive an email with instructions on how to activate your offer.

It may take a couple of hours to receive the email.

If you are not able to access the rewards offers you would need to check out your profile to see what role your Xfinity ID is set for. 

 

2

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user_0ayr8i

2 Messages

Hi, thanks for the reply. I do not have that reward option on my rewards page. 

9 months ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

 

user_0ayr8i I appreciate you taking the time to follow up, and definitely want to ensure you're able to activate the Peacock Premium reward. When you follow the steps outlined here, do you see the banner option to activate Peacock Premium through the automated assistance? 

Step 1 Visit: https://www.xfinity.com/xfinityassistant/

 

Step 2: Click "Activate Now" on banner that states "Your Peacock subscription is ready for activation" Once the banner appears it should take CX to Peacock website to continue activation.

 

Step 3: You will enter your email address and password you want associated with your Peacock Premium account. If you had a previous account and want to retain your previous preferences and history you would want to use the same email address.

 

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9 months ago

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