Visitor

 • 

1 Message

09/26/2026 12:28 AM

Activate new modem

Can’t install app. Phone is too old

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Selected Oldest First

Expert

 • 

35K Messages

21 hours ago

@user_xx4j39 

Not Accessibility/disability related.  Moved to Customer Service.

Official Employee

 • 

3.8K Messages

11 hours ago

@user_xx4j39

Thanks for reaching out to us,  if you don't have a compatible mobile device to use our Xfinity app, You can activate an Xfinity modem without a smartphone by connecting a computer to the modem with an Ethernet cable, opening a web browser, and visiting https://www.xfinity.com/activate  

Expert

 • 

121.5K Messages

3 hours ago

@XfinityOrlandoM 

That's a link to download the app ?

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