Activate new Modem

We are trying to activate our higher speed modem but get a message we need to shop plans when we already have a plan, why?

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user_jb1dcj

Visitor

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1 Message

2 days ago

Flashing white light

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XfinityVictor

Official Employee

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1.4K Messages

user_jb1dcj Hello, is your modem still flashing a white light?

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20 hours ago

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EG

Expert

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110.5K Messages

20 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.1K Messages

20 hours ago

user_kiktpv Hello! Thank you for reaching out to us here on our Community Forum. Are you still seeing the same message? Please let us know.

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