Happy to help, @user_botq9z! Thank you for creating a public post to get started. Please send our team a direct message to continue.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
@user_botq9z - Hello! We haven't heard from you since our last DM, but it appears the correct backup battery for your X-Pro service has arrived. I went ahead, as promised, and credited the first charge for the other battery case we sent. But if you have any other questions, concerns, or trouble, feel free to respond to us directly in the next day or two! Otherwise, you're always welcome to start a new post down the road :)
Accepted Solution
XfinitySara
Official Employee
•
2.6K Messages
8 days ago
Happy to help, @user_botq9z! Thank you for creating a public post to get started. Please send our team a direct message to continue.
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
0
XfinitySara
Official Employee
•
2.6K Messages
5 hours ago
@user_botq9z - Hello! We haven't heard from you since our last DM, but it appears the correct backup battery for your X-Pro service has arrived. I went ahead, as promised, and credited the first charge for the other battery case we sent. But if you have any other questions, concerns, or trouble, feel free to respond to us directly in the next day or two! Otherwise, you're always welcome to start a new post down the road :)
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