Visitor
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1 Message
Activate Coax cable connection
We have Xfinity for cable and Internet. The cable runs into a distribution box in the garage. Our problem is only some of the coax jacks in the house are active and we would like additional existing jacks to be activated. When I look at the distribution box it just looks like spaghetti to me. Is this something we could make a technician appointment for?
EG
Expert
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113.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.9K Messages
2 years ago
Hello @Beeswing57 Thanks for reaching out to our community for help. We can certainly schedule a technician to come out to activate those additional outlets. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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