1 Message
Activate a new phone, keep my phone number
I just got a new phone yesterday. I want to keep my phone number. I called Xfinity support. I was told another number was needed to complete activation and then an agent would call me & my number would be restored. Never got a call back. Instead I had no service for several hours. I eventually got through to an agent on chat who “fixed” everything. Then I called & texted some friends & family, who had no idea who I was b/c I had been given a new number. I tried chat again but at point the new phone died & I gave up. Now I have no service again. Wi-Fi calling doesn’t work. So I have to try the chat option again. I don’t understand. I kept repeating I wanted to keep my number both on the call and over chat. Why is keeping my number so difficult?
XfinityKrista
Official Employee
•
1.5K Messages
26 days ago
Hello @user_e35c71, thank you for taking the time to reach out on social media. I understand your concern with the number, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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