ACP/Essential

I am highly frustrated with Xfinity. I moved April 14th and my services were supposed to be moved over to my new place. I’ve been on the ACP plan since the pandemic. Prior to my move in April I was advised by the lady that put in a move request for my services I can move my services and I can change my plan to an essential plan. I took back the boxes I had during the pandemic because I haven’t used cable since. When I went into the store in April I wasn’t advised of a balance and I have a copy of the receipt. The guy in the store told me I have the tv/internet plan and I told him I didn’t he took the cable boxes and proceed to say I can keep the boxes I asked why do I need that if i don’t have cable he proceeds to brush it off. Since I’ve been in my new place I have not received a bill only way I know I have a $600 bill is because I received a text message. Now I am stuck with no internet and I work from home. Something that wasn’t done properly is affecting me from working and now I have to pay for it in order to have my services restored and to receive a credit but it has to be reviewed. Although a rep stated it doesn’t show I’ve used cable