3 Messages
ACP
I have been approved with ACP and they sent me an email saying I needed to contact my Internet service but I can’t get through to smyone
3 Messages
I have been approved with ACP and they sent me an email saying I needed to contact my Internet service but I can’t get through to smyone
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_d9bfl4, thanks for taking the time to reach out to us on Forums in regard to this ACP credit concern. We appreciate you being a customer with us and my team is here to help!
To confirm, have you also enrolled for ACP through Xfinity by completing the application at xfinity.com/acp? If so, once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until the second bill after enrollment.
If you have completed the ACP application through Xfinity and received the confirmation email from us, my team can definitely double-check things on our end. Please let us know.
3