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user_d9bfl4
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Tuesday, October 3rd, 2023 7:06 PM

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ACP

I have been approved with ACP and they sent me an email saying I needed to contact my Internet service but I can’t get through to smyone

Question

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Updated 

2 years ago

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XfinityAmira

Official Employee

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4.1K Messages

2 years ago

Hello @user_d9bfl4, thanks for taking the time to reach out to us on Forums in regard to this ACP credit concern. We appreciate you being a customer with us and my team is here to help!

 

To confirm, have you also enrolled for ACP through Xfinity by completing the application at xfinity.com/acp? If so, once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until the second bill after enrollment.

 

If you have completed the ACP application through Xfinity and received the confirmation email from us, my team can definitely double-check things on our end. Please let us know. 

3

user_d9bfl4

3 Messages

I tried but it kept referring my back to ACP🙄

2 years ago

0

user_d9bfl4

3 Messages

I just tried it again and it went through. 

2 years ago

XfinityKrista

Official Employee

 • 

1.5K Messages

Excellent! I'm happy to hear you were able to apply. Now that you've received confirmation the credit will be applied to your next bill, or the one after that. 

 

We know our customers are the best part of Xfinity and appreciate you taking the time to reach out today. Do you have any questions or is there anything else we can help with? 

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2 years ago

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