Acp

I currently have a phone from q Link wireless, and I just got signed up for Xfinity wi-fi. Then I get an email from q Link saying there was a request to transfer my ACP, is this correct. And will this mean that I won't have a phone anymore?

and is this going to mean that I am not going to have a phone anymore?

Responses

CCKorie

Problem Solver

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1.1K Messages

2 years ago

When it comes to the ACP credit, this is only something you can sign up for and apply for. Did you request to transfer this credit over to us? You can only use the ACP for one provider.

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user_fb92cb

Visitor

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3 Messages

@XfinityKorie no what happened is I woke up to an email from q Link saying that there was a request made and this is why I was confused so I'm assuming I need to verify that, and now the question is does that mean that I'm only going to have internet and no longer have a phone??

2 years ago

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CCKorie

Problem Solver

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1.1K Messages

2 years ago

I cannt answer if you will have a phone or not, that would be a question for your current provider. I would recommend contacting them to get those answers.

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user_fb92cb

Visitor

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3 Messages

@XfinityKorie okay, but what I do need to do is verify that that request was made for my ACP to be applied to my internet?

2 years ago

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CCKorie

Problem Solver

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1.1K Messages

We can check into that for you. Please send us a DM with your name and address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

2 years ago

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Customer Service

user_fb92cb

Acp

CCKorie

user_fb92cb

CCKorie

user_fb92cb

CCKorie

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