2 Messages
ACP sign up fails every time
Hi,
I am approved for ACP. I get an error every time I try to use your page to set it up.
Before I signed up with Comcast, I tried to get Quantum Fiber, had everything set up, and then they failed so I moved on. I don't know how to get through to anyone to ask for an exemption to the 'use once a month' rule with ACP. I assume that is my problem- that Quantum set it up and now I can't access it with Comcast.
Waiting a month to get it going is not helpful- I have limited funds and would like to apply my ID and get it rolling as soon as possible.
Can someone do this directly or help me figure out why it isn't working? I am hearing impaired and the phone tree is a nightmare for me.
XfinityShawn
Official Employee
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1.5K Messages
2 years ago
@user_eu4dqu Have you already applied, and enrolled into the ACP through Xfinity? We can check to see if the credit is applied to your account, but that is all we are able to do. This phone number 1-855-846-8376 will take you to the team that handles all ACP inquiries.
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XfinityShawn
Official Employee
•
1.5K Messages
2 years ago
@user_eu4dqu Unfortunately there wouldn't be another way to get in contact with an ACP representative unless you call in. You can try to register again at https://www.xfinity.com/learn/internet-service/acp to see if it will work.
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