The federal Affordable Connectivity Program and the Maryland Emergency Broadband Benefit (MEBB) do not allow consumers to be enrolled with more than one service provider at a time, and our records show that you are receiving your ACP credit from another service provider. As a result, we want to make you aware of a few changes on your next Xfinity bill. First, the ACP credit that you received last month will now appear as a charge. Second, you will resume being charged the full price for your service prior to having the ACP credit applied. Additionally, if you live in the state of Maryland and are currently enrolled in the Maryland Emergency Broadband Benefit (MEBB), you will no longer remain eligible for that credit with Xfinity.
We apologize for any confusion this may have caused. If you believe you have been transferred in error and would like to re-enroll in the ACP program through Xfinity, or if you have any other questions or concerns about your ACP de-enrollment with Xfinity, please visit us at
www.xfinity.com/acp or call us at 1-800-Xfinity.
Thank you for being an Xfinity customer.
NOTATALLPLEASED
Frequent Visitor
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17 Messages
3 years ago
I don't live anywhere near Maryland. Not sure why I get booted from Comcast's ACP program when I don't live in Maryland. I tried calling Xfinity but the agent in some far away foreign land had no idea what I was talking about. I guess I should just be glad someone answered the phone in the first place.
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