2 Messages
Acp program
It must be a scam at this point. I read other forums of other customers dealing with the same thing. I’ve applied my acp application ID with xfinity agents 3 times starting from December. January came nothing on my bill was updated with the $30 credit from acp. After contacting them once each month after each agent supposedly confirmed with me that they processed and accepted my acp program. I call again now it being February and apparently it wasn’t valid. Come on, it wouldn’t have been accepted if it wasn’t valid. Now they told me they aren’t accepting any new acp customers— what are the odds. I deserve to speak to a manager where they can in fact see all the “recorded” calls with agents that did in fact apply my VALID acp application ID.
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, @user_uwy72a. Thanks for reaching our team regarding the ACP Program. I can certainly check if we have any notes on our end regarding the ACP. Regarding new applications, the agents that advised that the government did stop new ACP applications earlier this month is correct. Did you reach our Internet Essentials team that helps with the ACP program here 1-855-846-8376?
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XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Thanks for those details. We can certainly help look into this, can you please send a DM with your full name and full service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_yli19s
1 Message
1 year ago
The ending of the ACP program is going to cause a huge blow to senior and low income people who live their life by electronic social and family contacts. I just adds to the depression and stress these people deal with on a daily basis. Living at or below the poverty level is living on SSI and all that seems to be happening is people losing these things that made life somewhat bearable! Then on top of that the last couple months Xfinity has been taking $29.99 out of my bank account while I'm still active in the ACP program!
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