Visitor
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1 Message
ACP program
Xfinity lied to me. I got email about approval for ACP and they said i won't pay anything. Later i got an email that i was rejected for acp and when i called to clarify they said that that was sent me by error and they apologized for the confusion and that i am approved and i must ignore an email. Now they sent me a bill for 2 months. I am not going to pay this and need a supervisor contact information to fix all those lies to me
XfinityAmandaB
Official Employee
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2.2K Messages
3 years ago
Hello, there @user_00e8f7 thank you so much for your post for help on the ACP. This does sound like it would be frustrating so thank you for the chance to help! Since this is a government program we do have a specialized team set up to help with any issues that may pop up with the application process to help ensure everyone that qualifies can take advantage! Please reach out to them directly by calling: 1-855-846-8376 8:00 AM - 12:00 AM ET, seven days a week.
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