ACP Lost on Transferring Service to New Address

This past spring I qualified for and started receiving the ACP credit on my account - it took only a couple hours to receive the approval notification from Xfinity and the credit was posted immediately - so bonus points for the initial ease.

Two months ago I had to move to a less expensive place to live and I transferred my service. After the transfer, my ACP credit disappeared from my bill. 

I have since been in contact with support twice, both times I was told I would receive a credit on my account for the missing ACP and told that I needed to "re-apply" on the government site for the credit, then apply again through Comcast on my "new" account.

I have reapplied via the government site with my new address, and I have applied through Comcast (as of August 27th) with the new approval number from the government site. I got the response from Comcast saying that I would have my approval email within 48 hours... It's now been 2 weeks and no approval email and no credit (ACP OR the ones promised by support chat persons) on my account.

But, the "customer support" reps were both VERY insistent that I get a more expensive internet plan which is totally counterproductive to my financial situation and my need to have the ACP credit back on my account - so rest assured they are following their scripts while not actually helping out with my situation.

Can someone please tell me when the credits, both promised by CS AND the ACP ongoing credit will be applied to my account? It has been considerably more than the 48 hours the email response from Comcast said it would take to be applied to my account - and another monthly bill is ready for me to pay without the credit. not to mention it's a credit I was already receiving prior to my move and should have never been dropped from my account/billing.

Thank you,