2 Messages

Tue, Jun 28, 2022 11:17 AM

ACP Discount

Hi last month I applied for ACP discount and qualified. I got my discount last month but this month it is not appearing on my bill. My bill is in a few weeks I don't know why my discount is not appearing.


Official Employee


300 Messages

2 m ago

Hello @user_b6d577 Thank you so much for reaching out. I would love to look into this for us and make sure that you have the discount being applied to the account. I have come across a few other people that had a similar experience, and it turned out that it was due to when the first discount was applied to the account and when the following credit would appear. I know how important this plan is for so many and it's vital to make sure the billing is accurate. Please send us a direct message with your name and service address.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it 

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