1 Message
ACP discount not being applied now for 3 months
This is now the third month my ACP discount has not been applied to my account. Been promised by live agents on chat that I would have this issue resolved to not. Finally got on the phone with someone and was going to escalate call to supervisor because I was getting the runaround as usual and was hung up on. This is absurd and ridiculous.
CCSheila
Retired Employee
•
1.1K Messages
2 years ago
Hi there! I would love to help.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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