I am showing the ACP benefit is added to the account on the 11th of each month. You received the credit 1/11/24. If you are looking at your billing statement on page 3 you can see under credit balance the $30 Federal Affordable Connectivity Program Credit Adjustment is listed.
You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the My Account app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill.
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
I am showing the ACP benefit is added to the account on the 11th of each month. You received the credit 1/11/24. If you are looking at your billing statement on page 3 you can see under credit balance the $30 Federal Affordable Connectivity
Program Credit Adjustment is listed.
You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the My Account app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill.
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