ACP Cheap Package Replacement - Hidden Charges

Comcast cancelled the ACP program and the FCC told me Comcast was offering a $30 internet packages to those available for ACP and lost it. I simply asked Kathryn for the cheap internet package that replaced my lost ACP credit. Kathryn and Comcast have built in and hidden costs and did not disclose. It's not just me, it's hundreds of thousands of consumers. I have all of the emails with Kathryn and not once did she disclose what she was doing or the negative impact it would have on me. [Edited: "Inflammatory"]

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XfinityThomasA

Official Employee

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2.5K Messages

2 days ago

user_ac6ca8 - Thank you so much for your feedback and for reaching out to us here for support. We truly appreciate the opportunity to assist you. It's important to us that we're all on the same page, and we’d love the chance to help address any feedback, account, and billing concerns you may have. We can take a fresh look at your service needs, explore cost-saving options, and make sure you're on the plan that best fits your lifestyle.

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user_ac6ca8

ACP Cheap Package Replacement - Hidden Charges

XfinityThomasA

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