ACP application in Pending status since 02/01/2022

I submitted an ACP application via the ACP/Landline website on 01/31/2022 and received confirmation that I qualified.  I contacted Comcast the following day and provided the ACP team with my application ID and asked them to apply the $30-$50 benefit savings to my bill.  I was assured this process takes 48 hrs for approval or denial, and that I would receive status via email.  I have called Comcast at least three times and have been told by each rep in the ACP department that my application only shows "pending" with no additional information.  Due to Comcast's lag time, I have already missed out on the benefit for my February bill charge, and each call to the ACP team (855-846-8376) results in a different answer: we do not see an application on file; the application is stuck in pending; "you just need to wait"; we will have a supervisor call you, which Comcast has yet to do.  I verified with ACP/Lifeline that my application was indeed approved and that my service provider should have already applied benefits.  I was advised to look for a different service provider so that I do not continue to miss out on benefits.  Please contact me with an escalation process to get this resolved.  Directing me back to 855-846-8376 is a waste of time.