Visitor
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2 Messages
ACP and lifeline programs
I was told u could have both programs acp and lifeline.Now Xfinity disenrolled me from the ACP program reversed charges and says you cannot have both.
Visitor
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2 Messages
I was told u could have both programs acp and lifeline.Now Xfinity disenrolled me from the ACP program reversed charges and says you cannot have both.
XfinityChelseaB
Official Employee
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1.6K Messages
3 years ago
Hello @user_16103a! Thanks so much for taking a moment out of your night to leave a post on our community forum. I'm sorry to hear that you are having trouble with your ACP/Lifeline credit. If you have followed all the instructions that have been given in the thread that you commented on and still are having trouble then you need to contact a specialized team. They can be reached at: 1-855-846-8376 between 8:00 AM - 12:00 AM ET, seven days a week. Please let is know if your concerns are not addressed after reaching out and we would be more then happy to look into this more for you.
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Again
Expert
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31.4K Messages
3 years ago
Just an FYI.....if your ACP credit is applied to your internet/cable tv package, it cannot also be applied to your Lifeline phone account. It can only be applied to one thing. This is also true for people with internet/cable tv packages and also have a cell phone. ACP can only be applied to one or the other but not to both.
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mtngigi
Regular Visitor
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18 Messages
3 years ago
And yet, information online completely contradicts this statement.
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user_ead0a5
Visitor
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4 Messages
3 years ago
Did you ever get this figured out? I already have ACP, but was just approved for Lifeline, but Comcast chat support said I cannot have both. However the official government website www.affordable connectivity.gov website states “You can apply your Lifeline and ACP benefit to the same or separate services.”
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