ACP and lifeline programs

Hello @user_16103a! Thanks so much for taking a moment out of your night to leave a post on our community forum. I'm sorry to hear that you are having trouble with your ACP/Lifeline credit. If you have followed all the instructions that have been given in the thread that you commented on and still are having trouble then you need to contact a specialized team. They can be reached at: 1-855-846-8376 between 8:00 AM - 12:00 AM ET, seven days a week. Please let is know if your concerns are not addressed after reaching out and we would be more then happy to look into this more for you. 

Just an FYI.....if your ACP credit is applied to your internet/cable tv package, it cannot also be applied to your Lifeline phone account.  It can only be applied to one thing.  This is also true for people with internet/cable tv packages and also have a cell phone.   ACP can only be applied to one or the other but not to both.

And yet, information online completely contradicts this statement.

Did you ever get this figured out? I already have ACP, but was just approved for Lifeline, but Comcast chat support said I cannot have both. However the official government website www.affordable connectivity.gov website states “You can apply your Lifeline and ACP benefit to the same or separate services.”