@user_c98y3o I hope your international travel went smoothly! You'll want to have a personal email address associated with your Xfinity ID so you can verify your account with us. You can follow the instructions outlined in this article to log into Xfinity.com and update it if needed. If you have that set up our team can assist with closing your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
The email address is already added in my xfinity account, but I cannot cancel my account using my email. I can only cancel through phone call or in person
Great to see you have an email address associated with your Xfinity ID so we can verify your account. As mentioned in my earlier response, our team can process that change for you. I requested you send our team a direct message with your full name and service address of your Xfinity account so we can assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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111.5K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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915 Messages
7 months ago
@user_c98y3o I hope your international travel went smoothly! You'll want to have a personal email address associated with your Xfinity ID so you can verify your account with us. You can follow the instructions outlined in this article to log into Xfinity.com and update it if needed. If you have that set up our team can assist with closing your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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