Visitor
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1 Message
Account..S?
I have 2 Xfinity accounts as of a few days ago, and the same day I ended up with a credit on an account and now my phone is suspended???? Make any of this make sense please.
Visitor
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1 Message
I have 2 Xfinity accounts as of a few days ago, and the same day I ended up with a credit on an account and now my phone is suspended???? Make any of this make sense please.
XfinityEricB
Official Employee
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3.1K Messages
12 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_fr4y3q
Visitor
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2 Messages
9 hours ago
This seems similar to my issue. The Xfinity Retention team opened a second account in my name without telling me with a promotional rate applied, then disconnected it a month later, also without telling me. I am now paying nearly 3x as much as I agreed to.
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