Accounting showing Appointment Scheduled that i didnt request

Hello.

I just logged in to my accoutn on my desktop and i see in the "updates" section that it shows;

I was told by a chat representative that this was something called a TROUBLE CALL and had been auto scheduled by the system. I assume the same thing is happening again - though i dont seem to be able to access it to cancel it. 

Im really confused as the internet is online and working fine (i have it in bridge mode with connected eeros) so i don't know why there is even a need for a technician.

I also have pets and was not at home so i'm not sure why a random appointment that didn't suit me was even scheduled (unless this is in relation to work that needs to be checked from outside the house?)  I also dont want to be charged a technician fee for work that i haven't even requested or feel like i even need.

Can someone assist and help me understand what is going on?

Thanks