Account

Hello @user_sxtx5x, thank you for taking the time to leave a post. Sorry to hear about the confusion and unexpected charges on an account you never intended to use. I can certainly understand how frustrating and concerning that must be, especially when you're receiving bills and seeing equipment listed on the account that you never received. We'll want to take a closer look at what happened and review the account details, including the order status, billing, and any equipment associated with the account. We'll be happy to investigate and work toward getting this resolved. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.