Thank you for reaching out to us @user_xs5ggp! I completely understand wanting to find a way to lower the bill after seeing it double. If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account and checking our Plan Builder site here.
Our team would also love to assist with looking at our available promotions. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityAldrik
Official Employee
•
2.7K Messages
7 hours ago
Thank you for reaching out to us @user_xs5ggp! I completely understand wanting to find a way to lower the bill after seeing it double. If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account and checking our Plan Builder site here.
Our team would also love to assist with looking at our available promotions. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
You can see how to send us a direct message here.
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