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I recently upgraded my service when I moved. My new service is supposed to be $135.76 however I see my bill is $150 plus. I need an answer why and I also need to know what streaming service I have included with my service. In fact I need a representative to come out which I was told in the beginning somebody would come and show me how to work my new system
XfinityChelseaB
Official Employee
•
1.3K Messages
1 month ago
Hello @user_9zy0kk, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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