Visitor
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1 Message
Account was not cancelled on requested day???
Hi, I requested to cancel my account on 10/13/2025, I called xfinity twice and both agents confirmed my account was cancelled on that day. But till today 10/15, I did not receive any cancellation email, so I called again and the agent told me the account was not cancelled until I called today. I have account number and cancellation confirmation number, could you please help me to check? I am not paying the overcharge for 2 days because Xfinity’s error.
XfinityRay
Official Employee
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3.3K Messages
41 minutes ago
Hello, @user_ickg3u! We are happy to check further on the account and ensure everything is perfect. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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