account update

March 12th, I spoke to a rep, (Echo, is what i understood his name to be). I wanted to review my account to make t more affordable. He said I could lower the channels from 185 to 125, and there would be Peacock, Disney and Hula added. I told him I had 3 TVs and phone, and internet with Xfinity, he assured me all devices would be included. Next day I discovered that only 1 TV had been activated, 2 did not. I spent about an hour on the phone with a rep who discovered the previous rep did not include the 2 other TVs. She got them activated, but that was another additional charge . Then Sunday the 15th, I discovered I had no land line phone service, which I really need. I called and got a very nice lady that helped me.  She said the rep did not include our land line service, and iit was cancelled, she was so helpful getting this back for us and having it expedited, of course this was another $40 .  She told me you are issuing a credit of $59 plus for our problem. If it would not have been for these 2 ladies helping me get things back to normal, I would have discontinued Xfinity. So long story short, my wonderful deal, since I was a diamond customer and he offered me special promotion, was a total nightmare. Possibly the original conversation on March 12th was recorded.  Thank you. Mrs. [Edited: "Personal Information"]