1 Message
Account transfer
A few months ago I went through a whole process where I filled out "account change request form" With my ex partner and submitted all the appropriate supporting documents.
And now On my end of things it says the process was completed.
Additionally I received an Call confirming that the process was complete.
However, i'm still getting emails and texts about the account that i'm no longer supposed to be connected to.
It still says I'm the primary account holder , and that he is just an approved user. When he's supposed to be the main account holder, and I'm supposed to be removed.
Thank you
XfinityJamesC
Official Employee
•
2.1K Messages
9 months ago
Greetings, @user_aqcxiq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your transfer of ownership, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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