Visitor
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1 Message
Account Transfer for a landline number
I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been promised it will happen in 10 business days, nothing. Multiple employees continue to tell me I have nothing to worry about, but nothing happens.
XfinityAbby
Official Employee
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1.1K Messages
7 days ago
Hello @wtespey, thank you for reaching out to us! I know how important it is to make sure that your account is correct. I would like to take a look at what is happening with that land line phone number.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinitySeth
Official Employee
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1.3K Messages
9 hours ago
Hi again wtespey 👋 I'm swinging by one more time to thank you again for working with our team on getting this issue resolved! Apologies that it took as long as it did for us to help you get there, but I'm glad updating the modem address your landline was linked to did the trick 👍 Should you need us again at any point in the future, please don't hesitate to drop a new post!
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