Visitor

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1 Message

Friday, July 10th, 2026 9:49 PM

Account Transfer for a landline number

I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been promised it will happen in 10 business days, nothing. Multiple employees continue to tell me I have nothing to worry about, but nothing happens.

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Official Employee

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1K Messages

36 minutes ago

Hello @wtespey, thank you for reaching out to us! I know how important it is to make sure that your account is correct. I would like to take a look at what is happening with that land line phone number. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

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