Visitor
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3 Messages
Account suspended
Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services
EG
Expert
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120K Messages
4 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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388 Messages
4 hours ago
@user_1qa2t6 Thank you for sharing what's been going on. I can see why this has been such a difficult situation, especially after dealing with ongoing service issues, missed technician appointments, and expecting a credit that you haven't seen applied. Being without your services when you're on a fixed income can have a significant impact. Our team can take a closer look at the account, review the previous technician visits, and check on any credits that may have been discussed. Please send us a Direct Message with your account details, and we'll review everything with you.
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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