Visitor
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1 Message
Account Suspended
Good Morning, My account was suspended after speaking with multiple agents about extending my arrangement until the 20th, and yesterday I chatted with someone I believe was a manager, and they assured me it was dine manually. Now it says my service is suspended, however I still have access to my alarm and internet. I just want to confirm that will be the case through Friday as my children are home and will need the alarm, and WiFi.
XfinityDena
Official Employee
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3.3K Messages
2 days ago
Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. While we can manually set up payment arrangements and restore services our billing system completes audits and can disconnect services when showing the account is not eligible for a payment arrangement to be set up. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible? @user_0fo35m
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