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Thursday, February 13th, 2025 8:55 PM

Account Suspended -Need assistance w/ Special Circumstances/ Unable to reach live Rep

<span;>Hello. I'm having a bit of an emergency and I'm praying that Xfinity is able to somehow help me. Ive had a series of unfortunate circumstances happen all at  the same time and I'm trying to stop the domino effect. My mother just passed away so I just had a bunch of unplanned costs that ate away my emergency cashflow. I had the payment arrangement for $171.00 set up but the payment was declined. My funds had to be transferred to an entirely new account due to fraudulent activity. This is the 3rd account that has had to be closed and reissued in as many weeks. I just started a new job after being unemployed for 2 years. I am going to be fired if i have no internet. I contacted the bank before contacting you. My new card shipped on 2/10. Its only shipping from Nevada which is the state right next door to me in California. The card should be here any day...maybe even today. Is it possible for my service to be restored for maybe 48-72hrs....so i dont lose my job? I PROMISE you that this bill is the #1 priority and will be the first thing that I take care of the second that i pull my new card out of the mailbox. I am desperate. I cant afford to lose my job especially after not having one for 2 years. Im going to have funeral and burial related costs.. and who knows what other costs will be associated with that. This is a terrible time for me to lose my job. I just need some help. I cant reach anyone live. Pleae help ASAP.

Official Employee

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1.6K Messages

2 months ago

Hello @user_pv6scj, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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