Visitor
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3 Messages
Account supprt
Dear Executive Relations Team,
I’m writing to formally request a review of my account and a resolution to ongoing issues that have not been addressed through standard customer service or retention channels.
I have been a loyal Comcast/Xfinity customer for over 20 years, and during that time, I’ve experienced frequent service disruptions and inconsistent billing, yet I’ve remained committed to your services. Recently, I noticed that my bill is going up to $392/month for my current package that I was paying $256 a month for, which includes 2000 Mbps internet, unlimited data, TV with approximately 185 channels, and a landline. Despite speaking with a retention specialist, I was told this is the best rate available, even though competitors in my area offer similar packages for significantly less.
I’ve attempted to resolve this through regular support channels, but I’ve been met with vague promises of future promotions and no meaningful action. I’m now at a point where I must consider switching providers unless Comcast can offer a competitive rate that reflects both my loyalty and the market.
I respectfully request:
- A review of my account history and service issues
- Immediate access to any loyalty or legacy promotions
- A revised package rate that is competitive with current market offerings
I would appreciate a response as soon as possible. I’m hopeful that Comcast values long-term customers and will take this opportunity to make things right.
Thank you for your time and attention.
Sincerely,
Matt [Removed: Last name]
XfinityMatthew
Official Employee
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1K Messages
6 hours ago
Hello @user_17dacb We certainly appreciate your time with us and would be happy to check into the account and promotions available to see what we can help with. In order to take a deeper look at the plan and the account we will need to authenticate you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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