Account support

Hey there, @user_87v6pu! Thanks for taking the time to visit our Xfinity Community Forum, and for creating a post with your service concerns. I'm sorry to hear about the trouble you've had accessing your service and support. While we do have dedicated teams that handle Xfinity Communities Packages, our team can usually help in some way! And I'd love to take a closer look for you today :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!