Account Support - Nothing but broken promises....

What began as a simple effort to save a little money has developed into a nightmare of endless calls and broken promises.

- 12/4 Contact Xfinity for another service address via chat.  Resolved the issue, but the agent asked to look at my primary address to see if he could save me some money. Upon review with "Vinit", he said he can lower the bill from $207 to $194.  I confirmed in chat, for which I have screenshots, that there will be no changes in channels, etc.  He sent me the link and I processed. 

- 12/6 determined Xfinity downgraded my service from 185 to 125 channels, as I lost my regional sports channels. Contacted Xfinity "Dejes" did not understand my issue but said can put it all back at a higher price point $234.  As this was not acceptable due to the fraud committed by “Vinit”  I requested escalation to a supervisor.  Spoke with “Carlo”.  He opened ticket [Edited: "Personal Information"] and promised a resolution and call back the next day.

- 12/7 No follow-up so contacted Xfinity.  Spoke with “Pat”. He checked status and indicated no status updated.  Said ticket had action date for follow up of 12/8 and allow more time.

- 12/9 I again had no follow-up so contacted Xfinity.  Spoke with “John”.  He checked status and again indicated no changed. Offered to put all serviced back at the higher price and I told him I wished to resolve the underlying issue and Xfinity agent lie.     

-12/12 Again no update so called back.  System indicted ticket was closed 12/8.  Waited for an agent and was connected to “Shemar”.  I was told the ticket was closed as it was created in the wrong system for resolution.  Ticket was created in the business and not the residential customer system.   I again asked for a supervisor and was connected to “Daniel” aka “DRANE726” he wanted me to add a Sports and Entertainment Pkg to resolve the issue.  After one hour and 5 minutes while he worked on the issue was dumped back to queue.  I was then connected to “Gab” and spent some time trying to describe and resolve before again call was dumped.

12/12 Called back again and spoke with “Chandra” no resolution.

12/12 Received a call from a supposedly from a supervisor ‘Lisa” “4687” told she will look in to the problem and promised a call back in 24hrs.  No call back to date…

12/15 Called again and spoke to “Rushi”.  Immediately asked to speak with an on-shore supervisor due to lack of follow-up and broken promises.  He said he could not do that but after further insistence said he could connect me to a supervisor at his location.  Still waiting on hold for last 45 minutes….