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user_2a191c
1st Topic
Conversationalist
Responsive

Visitor

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63 Messages

Wednesday, November 1st, 2023 11:40 PM

Closed

Account sign in help

I moved on 10/28/23.  I can't sign into my account online.  I need a copy of my bill.  

Question

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Updated 

2 years ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

2 years ago

Good evening @user_2a191c, and thank you for reaching out to our Digital Care Team on our Community Forums. We're sorry to hear that you are having trouble signing in to your online account. Are you experiencing any errors when attempting to log in? I also see that you stated you moved, did you transfer your services to a new address or this for a disconnected account? 

 

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user_2a191c

Visitor

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63 Messages

@XfinityAlyssaA​ I have moved and transferred service and the internet is working fine.  There was some confusion on the part of the Customer Support people which resulted in some issues I'll share in private chat since it involves personally identifiable info.  

Plus, my bill is completely wrong.  

2 years ago

0

XfinityMichaelC

Administrator

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4.2K Messages

We can certainly have a look into the bill from the old account and see why you may be having issues logging in. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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