Visitor
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1 Message
account shows "Pending Activation" while having internet.
Hi,
I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows "
Pending Activation. Would you please help to confirm if my internet service is correctly registered?
Thank you
XfinityJon
Official Employee
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944 Messages
9 hours ago
Good afternoon user_98nnay. I would be more than happy to check this out for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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