Visitor
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2 Messages
Account setup problem
I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet service and I am using it. How can I get this problem resolved?
user_5tdb4t
Visitor
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2 Messages
2 days ago
I believe the account is related to the fact that I had service with xfinity years ago but then moved. Xfinity recently became available in my area and I have a new account. I believe somehow my account got connected to my old account that I don’t have service on.
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EG
Expert
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114.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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