Visitor
•
1 Message
Account settings
Hello,
My name is Gary [Edited: "Personal Information"], and I just received an email from Xfinity that an old inactive email address of "[Edited: "Personal Information"]" will be deleted in 30 days. I checked my Account and Identity area, and discovered that my "main" email address of "[Edited: "Personal Information"]" is not listed under Gary [Edited: "Personal Information"], but instead shows "[Edited: "Personal Information"]". I also have two more email addresses listed correctly in this area shown below:
[Edited: "Personal Information"]
[Edited: "Personal Information"]
I just want to make sure that my main account "Gary [Edited: "Personal Information"]", has the "[Edited: "Personal Information"]" email address, and not the currently listed "[Edited: "Personal Information"]" email address. I'm not really sure where the "[Edited: "Personal Information"]" came from, as I never set it up. I just want to make sure that my main email address of "[Edited: "Personal Information"]" (which is not listed in the Account and Identity area), will not be deleted.
Thanks for any help you can provide to remedy this situation.
Gary [Edited: "Personal Information"]
XfinityBradM
Official Employee
•
915 Messages
2 months ago
Hey there, @thurmag. Our team can hop into your account and determine which email address is associated with which Xfinity ID and provide you with some insight from our end. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0