Visitor
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1 Message
Account restricted
My account is restricted from being accessed.
My email is [Edited: "Personal Information"] It won't let me sign in to my account which won't let me sign in to the app to setup my internet.
I'm not sure how this happened. Please fix
XfinityThomasB
Official Employee
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2.7K Messages
3 hours ago
user_6uxv4j
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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